The Shaftel Guarantee
Buy your jewelry with confidence.
Every Purchase Is Backed By Our Good Name
We care deeply about customer satisfaction. That’s why each and every piece of jewelry we sell is backed by our unique service guarantee.
A Little TLC Goes A Long Way
With proper care and maintenance, you can expect to get a lifetime of enjoyment from your Shaftel Diamonds and jewelry. Our jewelry is made to be worn and enjoyed for many years, but precious metals are relatively soft and will experience some level of wear and tear over time.
Some jewelry styles, such as diamond pavé, are more delicate than others, so it’s important to take lifestyle into consideration when you’re choosing a special piece of jewelry.
A little basic care will keep your jewelry looking beautiful longer. See the jewelry care section on this website for some helpful tips or ask a Shaftel Diamonds representative. They will be happy to provide jewelry maintenance recommendations to help keep your jewelry in top condition.
Our One-Year Service Plan
In spite of the style you choose and how well you care for your jewelry, wear and tear can take a toll. That’s why all Shaftel Diamonds jewelry purchases come with our One Year Service Plan at no additional charge.
This policy covers refinishing and repairs that are the result of normal wear or manufacturing defects, for a period of one year from delivery date. We will even replace very small accent stones at no charge provided that there are no signs of unusual damage. The only exception is if the piece has already been repaired or altered by another jeweler. In that case, the one-year service policy is unfortunately voided.
When you bring in your jewelry for maintenance or repair, we will carefully inspect and document it. Repairs will be made promptly, unless the required work is the result of something beyond normal wear or manufacturing defect. In that case, we will inform you of any added costs and fees before beginning the work.
In addition to repairs and refinishing, our guarantee also includes additional annual services, free of charge for as long as you own your jewelry. They include:
- Checking and tightening of loose stones
- Polishing and refinishing of your jewelry, including rhodium re-plating on qualifying items
Complimentary Ring Sizing
We offer one complimentary ring sizing, within a period of one year from the date of delivery, on most rings. Certain rings cannot be sized, have limited ranges within which they can be sized, or will involve additional fees. One of our representatives will be happy to answer your questions or provide any specific clarification.
Beyond Our One Year Guarantee
If your jewelry needs servicing outside of the one-year period, we will be happy to assist you. Simply return the item to us for evaluation. It will be reviewed by our dedicated customer service team and you will be advised of services recommended, as well as associated fees and timeframes, before any work is done. Fees for repairs or other servicing on your jewelry, beyond the One-Year Service Plan period, are the sole responsibility of the customer. Customers are highly encouraged to consider a personal jewelry insurance policy, which will cover all repairs large and small.